Getting MemoHive to you

What shipping costs

Free on the three and six-bottle packages. The two-bottle package adds $9.99.

It is worth pricing that in rather than skipping past it. On the smallest order, postage moves the real cost of a day from about $2.63 to about $2.80 — which is part of why the three-bottle package is better value than the gap in sticker prices suggests.

Dispatch

Packing happens at a United States warehouse. An order placed on a working day before the afternoon cut-off normally leaves the same day or the next; anything arriving over a weekend or a public holiday waits for the next working morning.

Your dispatch email carries the tracking number. If nothing has come through after three working days, check the spam folder, then ask the seller's support team.

Time in transit

Across the mainland United States, reckon on five to seven working days once the box has left. Alaska, Hawaii and the territories sit outside that, and so does any parcel travelling through a holiday rush.

Canada, the UK, Ireland, Australia and New Zealand usually take ten to fifteen working days and customs can add to that. Some destinations cannot be served; the checkout says so before you pay.

Every figure here is a carrier estimate, not a date to plan around.

Duty and tax abroad

Import duty and tax are charged by your own country and collected by the carrier. They are not included in the checkout total, and free shipping does not mean free of duty.

Start the bottle when it lands

Not strictly a delivery matter, but it belongs here. The guarantee counts from the purchase date rather than the delivery date, so shipping time comes out of your sixty days. The sooner the first capsule is taken, the more of the window you actually get.

What the parcel looks like

Bottles travel in a plain outer box with no product name or ingredient list on the outside. Your bank statement shows the seller's billing name rather than the product name.

If something goes wrong

A parcel marked delivered that you do not have is worth chasing with neighbours and the building desk first. If that leads nowhere, contact support and they will open a carrier case.

Damage should be reported within a few days with a photograph of the box and bottles. A replacement is the usual outcome.